Request care

Keep the planning thread alive after the first request.

This page helps guests keep hold of their reference, remember what they asked for, and move back into the right part of the system without rethinking the whole stay from the beginning.

Open the plan Email concierge

Current reference

Waiting for request data

If you already sent a request, keep this reference close for email follow-up and context continuity.

SourceGeneral planning flow

ModeDetailed

Refine the brief Open request packet Email with reference

What happens next

The first request is the start, not the finish.

Use the initial brief to align the essentials first — then add villa, movement, sea, dining, and celebration detail in the follow-up once the direction is clear.

1. Keep your reference for any follow-up email.

2. Re-open the brief if dates, guest count, or focus shift.

3. Move back into services, experiences, or pathways if you want to refine the shape of the stay before replying.

Reconnect to the system

Return to the right entry point instead of starting over.

You can jump back to services, experiences, stay design, or guest pathways with the current request context still in mind.

Open services → Open experiences → Open stay design → Open guest pathways →

Plan My Stay